Dear ticketmachine…

Thank you so much dear ticket machine. You must know how much I love getting to stations on time with the right money, typing my destination and how many tickets I need into your slightly greasy screen only to then miss the train I came to catch because you don’t like the taste of my money. It must make your day just that much sweeter!

I appreciate the care you go to, to give me the right change and print the right details on my ticket.. and you put up with all the grubby fingers poking your screen all day, and all the abuse from impatient people…

But is it really asking too much, to want to catch a train on time for once?

I might also be impatient, but at least I’m polite… and I didn’t punch or kick you.. I very patiently fed you my 20€ note 57 times (plus/minus a few) and you rudely spat it back out 57 times.That’s hardly helpful, is it? Hardly Customer Service. When I finally gave up and asked the other machine it obliged first time.. Can I suggest you ask it to teach you some manners?

I really hope that we will one day be successful ‘business partners’. Until then I will go directly to the other machine and you won’t get the chance to spit my money back at me.

Your friendly but frustrated Ticketbuyer

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